Frequently asked questions
Everything about shipping, orders and returns. Can't find your answer? Our team is happy to help.
Shipping & delivery
Where do you ship to?
We ship to Australia, New Zealand and the United Kingdom.
How much does delivery cost?
Shipping is free on every order, to Australia, New Zealand and the United Kingdom.
At checkout you can add insured shipping (tracked & protected) for a small extra fee. It is pre-selected for you, and you can switch back to free shipping in one click.
How long does delivery take?
Orders are quality-checked and packed within 1 to 2 business days. Delivery then usually takes 6 to 15 business days, depending on your location. See our Shipping Policy for the details.
How do I track my order?
As soon as your order ships you receive an email with your personal tracking link. Every order is shipped with tracked delivery.
Click here to track your order with your order number and email.
What is insured shipping?
Insured shipping protects your parcel against loss, theft and damage in transit. If something goes wrong on the way, we send a replacement or refund you. It is pre-selected at checkout for a small extra fee; free shipping is always available instead.
Orders & payment
Which payment methods do you accept?
You can pay securely with all major credit and debit cards and the express payment options shown at checkout. Every payment is encrypted and processed by our payment provider; we never see or store your card details.
Can I change or cancel my order?
Yes, contact us as soon as possible at support@wattlie.com. Orders cancelled within 24 hours can usually be refunded in full. Once an order has been processed or shipped, our return policy applies.
Is it safe to order from Wattlie?
Yes. Checkout runs on Shopify's secure, encrypted platform, every order ships with tracking and you are covered by our 14-day return policy.
I did not receive an order confirmation. What now?
Check your spam or promotions folder first. Still nothing? Email us with the name and email address you used and we will look it up for you.
Returns & refunds
Can I return an item?
Yes, within 14 days of receiving your order. The item must be unused, in its original condition and in its original packaging. Read our Return & Refund Policy for the details.
How do I start a return?
Email support@wattlie.com with your order number. Once your request is approved, we send you the return instructions and address.
When do I get my refund?
Once your return has arrived and is approved, we process your refund within 5 business days to your original payment method.
My item arrived damaged or is not what I ordered.
Sorry about that. Email us within 14 days with your order number and a few clear photos of the issue. We will make it right with a replacement or a refund, often without you having to send anything back.
No matching questions. Ask us directly and we will help you out.